Shipping Policy

This Shipping Policy applies to purchases made through the Lofeyo website.

Order processing

Orders are generally processed within 1–3 business days after payment confirmation. Processing may take longer during holidays, high-volume periods or when additional order verification is required.

Shipping destinations, charges and delivery estimates

Available shipping destinations, shipping charges and estimated delivery options are shown at checkout. Delivery estimates begin after an order ships and are not guaranteed because carrier, weather, customs or other conditions may cause delays.

Tracking and address changes

Tracking information will be provided when available. Review the shipping address carefully before placing an order and contact us promptly if a correction is needed. Changes cannot be guaranteed after fulfillment begins.

Large or oversized products

Some sinks, toilets and other fixtures may require special or freight delivery. Please inspect the carton and product promptly on arrival and retain all packaging until the order has been checked.

Damage, shortage or incorrect delivery

Report visible damage, missing components or an incorrect item within 48 hours of delivery. Keep the packaging and send your order number, shipping-label photo and clear photos of the carton and affected area to lofeyo@outlook.com.

Returns

Do not send an item back without approval. Please review our Return Policy and contact us for the correct return address and instructions.