Return Policy

Eligible return requests may be submitted within 30 calendar days of delivery.

Request authorization first

Contact Lofeyo before arranging or paying for return shipping. Include your order number, the item and reason for return. Do not send a product back until the request is approved and we have provided the correct return address and instructions.

Return condition

Products should be unused, uninstalled and in their original condition, with accessories, manuals and packaging included where reasonably possible. Items that have been installed, altered, damaged after delivery or returned incomplete may be ineligible or subject to a deduction where permitted by law.

Damaged, defective or incorrect items

Report these issues promptly and, where visible at delivery, within 48 hours. Keep the packaging and provide clear photos or video so we can review the issue before arranging any shipment.

Return shipping

Unless the item is confirmed by Lofeyo as damaged, defective or incorrect, approved return shipping costs are the customer's responsibility. Use a trackable service and retain the receipt.

Refunds and exchanges

After receipt and inspection, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing time depends on the bank or payment provider. If Klarna was used, the refund will be submitted through the order payment method and Klarna's processing time and account terms will also apply. Exchanges are subject to availability.

Questions? Email lofeyo@outlook.com.