Privacy Policy

Last updated: August 13, 2026

This Privacy Policy explains how Lofeyo, operated by FANHOOH (HONG KONG) LIMITED (芳红（香港）有限公司), registration number 3142036, collects, uses and shares personal information when you visit www.lofeyo.com, place an order or contact us.

Information we collect

Depending on how you use the website, we may collect contact details, billing and shipping information, order and transaction information, account details, customer-support communications, device and browser information, IP address, cookie data and website usage information.

How we use information

We use information to provide and improve the website, process payments and orders, arrange delivery, handle returns and support, prevent fraud, maintain security, comply with legal obligations and send marketing communications where permitted.

Service providers and disclosures

Information may be shared with Shopify, payment providers, Klarna where selected, delivery and fulfillment providers, analytics and technical-service providers, professional advisers and authorities where legally required. These parties process information for their respective services and obligations.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand usage and support permitted advertising. Browser controls can be used to manage cookies, although some functions may be affected.

Klarna

If you choose Klarna, information needed to assess and process the payment may be shared with Klarna. Klarna processes that information under its own Privacy Policy.

Security and retention

We use reasonable administrative and technical safeguards. No method is completely secure. Information is retained for as long as reasonably needed for orders, support, legal, accounting, fraud-prevention and dispute-resolution purposes.

Your rights

Depending on applicable law, you may request access, correction, deletion or portability of personal information, or object to or restrict certain processing. We may need to verify your identity before responding. Where available, you may also use our Your Privacy Choices page.

International processing

Our service providers may process information outside your country. Where required, appropriate safeguards are used for international transfers.

Contact and company information

Email: lofeyo@outlook.com

FANHOOH (HONG KONG) LIMITED (芳红（香港）有限公司)
Company registration number: 3142036
Registered address: UNIT NO. 532B ON 5/F, STAR HOUSE, NO. 3 SALISBURY ROAD, TSIM SHA TSUI, HONG KONG